At our company, speed is of the essence. Our motto is "Ship today if not tomorrow." As a result, we frequently ship orders within a few hours of receiving them.
For US orders, our preferred carrier is UPS. This does not mean that your order is guaranteed to ship out via UPS. Depending on your proximity to our location (Englewood, Colorado) the trip is any where from 2-5 days. Please monitor your tracking number so that you are aware of where your package is at. If your package is shipped via UPS, we add your email into the label so that you are notified of delivery updates.
Please note: If your order contains accessories only, the carrier will likely be USPS.
Standard Shipping rates in the USA (contiguous 48 states):
Expeditated shipping services available.
*We do not guarantee any 2 day or 3 day delivery services, as the delays within transit are out of our control. Sorry for the inconvenience.
We prefer not to ship larger fragile sand art through the US postal service. If you provide a PO box we may contact you to provide a physical address.
Rates are calculated based on delivery location and weight.
International Shipping Updates and Information
At checkout, alternative carriers are available, but the majority of international orders will be shipped via the United States Postal Service. Due to COVID-19 and its global impact, the international shipping chain has been disrupted. Changes and updates to the shipping situation are ongoing, and you can find the most up-to-date information through the link below. Please note that shipping times can vary widely, ranging from 12-60* days. Unfortunately, we have no control over delivery times, as we are subject to the policies and practices of local customs departments and postal services. If you have any questions or concerns regarding whether your country can accept international packages, please visit the link below.
It is important to keep in mind that packages may incur customs fees, brokerage fees, taxes, and/or duties that need to be paid before delivery. The recipient is responsible for these fees. Due to the varying laws from country to country, it is difficult to know the exact amount. Therefore, we recommend closely tracking your package for any updates. Please note that packages with outstanding fees will be returned to the sender. However, if that happens, you will be reimbursed for the cost of goods.
USPS International Service Disruption Updates
If you have any questions, do not hesitate to reach out:
info@movingsandart.com
We're committed to providing our customers with a product they'll love. That's why we're happy to accept returns or exchanges on all sand pictures within 30 days of purchase. To qualify, the product must arrive in a new, sellable condition and the customer must cover the cost of return shipping.
Contact us to request a return, a refund on broken item or to exchange for for a different item.
In the event you receive broken items, please follow this protocol to initiate a claim. Within 14 days of delivery, send us an email with the following details. Keep in mind that we cannot process any claims filed beyond 14 days from the delivery date.Please Email the above required images to:
info@movingsandart.com
Our Refund Policy Regarding Delivered Packages
We regret to inform you that we do not offer refunds for packages that have been marked as delivered by the shipping carrier. It is essential to verify that your shipping address is correct before placing the order. If you are unable to locate your package, we suggest checking with your neighbors in case it has been delivered to them by mistake. Additionally, contact the carrier to request a trace inquiry to see if they can locate your delivered package. We want to assure you that we take extra measures to keep you informed of any delivery updates. Please note that any package marked as delivered and is suspected of being stolen will not be eligible for a refund. We apologize for any inconvenience this may cause.
Do you have any questions? Don't hesitate to give us a call.
303-794-2323
